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You’ve got questions…we’ve got answers!  Our FAQ page was designed with your busy schedule in mind.  Get to the information you need fast without having to go on safari through a jungle of webpages.  Simple and to the point – that’s how we roll.

Hint: Use CTRL + F to do a quick keyword search on this page.

Have a question about TRID or the new rules under the CFPB? Visit our Real-Time Resource Page for frequently asked questions related to these hot topics!

 

 

My Agency

What is my Agent ID or Customer #?

What is my Agent ID or Customer #?

Contact the agentTRAX support group at 800-586-0031 or agenttrax@fnf.com for assistance.

My surety bond company has requested the contact information for my FNTG underwriter to be shown as payee

My surety bond company has requested the contact information for my FNTG underwriter to be shown as payee

Here’s our contact info (use for the surety bond company and to send proof of coverage to us):

Chicago Title Insurance Company
Commonwealth Land Title Insurance Company
Fidelity National Title Insurance Company


Attn: Terra Thomas
2400 Maitland Center Parkway | Suite 200 | Maitland, FL 32751
Ph: 877-947-5483 | Fax: 321-263-0223 | Email: FLInsurance@fnf.com
Secondary contacts:
Anne Dubiel: 877-947-5483
Diane Buchanan: 877-947-5483  

Where do I send my Escrow Reconciliations?

Where do I send my Escrow Reconciliations?

You can send them via email to OPS-FLEscrowRecs@fnf.com, or fax to 407-670-0813. You may also mail to:

Fidelity National Title Group | Attn: Escrow Department
2400 Maitland Center Parkway | Suite 200 | Maitland, FL 32751

If you still have questions, please contact Kenny Yankton at 877-947-5483.

Where do I send a copy of the renewal of my E&O insurance, fidelity bond and/or Florida surety bond?

Where do I send a copy of the renewal of my E&O insurance, fidelity bond and/or Florida surety bond?

You can send them via email to FLInsurance@fnf.com or fax to 321-263-0223. You may also mail to:

Fidelity National Title Group | Attn: Agency Admin
2400 Maitland Center Parkway | Suite 200 | Maitland, FL 32751

If you still have questions, please contact Terra Thomas at 877-947-5483.

I have a question about Escrow Account, Trust Account and/or Policy Signatories

I have a question about Escrow Account, Trust Account and/or Policy Signatories

Send an email to gnewkerk@fnf.com or contact Gil Newkerk at
877-947-5483.

How much does it cost to be appointed as a Licensed Title Agent for an underwriter?

How much does it cost to be appointed as a Licensed Title Agent for an underwriter?

The fee charged by the Department of Financial Services (DFS) is $61.98 per appointment for each Licensed Title Agent and Title Licensed Agency. Each appointment must be renewed every two years. You must be employed by a title agency approved by FNTG in order to be appointed as a Licensed Title Agent for FNTG's family of underwriters. If you still have questions, please contact Terra Thomas at 877-947-5483.

I am an FNTG Agent. How do I obtain/create a Closing Protection Letter (CPL)?

I am an FNTG Agent. How do I obtain/create a Closing Protection Letter (CPL)?

Agents are able to generate their own CPLs by using the letterTRAX feature of our agentTRAX program. If you currently use agentTRAX to create policy jackets, contact the agentTRAX support group at
800-586-0031 or agenttrax@fnf.com and request that letterTRAX be added to your account so you can create CPLs.

If you are not yet an agentTRAX user, contact your local agency account manager to sign up for agentTRAX (click on your profile – top right of this page. You must be logged in to see this option).

I am an FNTG Agent. How do I obtain/create an Agent in Good Standing Letter?

I am an FNTG Agent. How do I obtain/create an Agent in Good Standing Letter?

Agents are able to generate their own Agent in Good Standing Letter by using the letterTRAX feature of our agentTRAX program.

  1. In letterTRAX, choose your state/company/address.
  2. Enter "N/A" in the file number field.
  3. The form type will be defaulted to "Standard CPL" but you can use the dropdown to choose the "Agent in Good Standing" option.
  4. You are able to fill in lender information to make it lender specific and once you are finished filling everything out, hit the Create button.

If you are not yet an agentTRAX user, contact your local agency account manager to sign up for agentTRAX (click on your profile – top right of this page. You must be logged in to see this option).

How do I become an FNTG Agent?

How do I become an FNTG Agent?

Click here for more information.

What is the Florida Data Call?

What is the Florida Data Call?

The Data Call is the process by which Florida DFS-licensed title agencies (Florida and non-resident agencies) and underwriters will submit information about their businesses to the Florida Office of Insurance Regulation (OIR). The data will be used by the OIR to review and possibly adjust the Florida promulgated title premium rates. The Data Call will not apply to attorneys or law firms licensed by The Florida Bar (i.e. not licensed by the Florida Department of Financial Services).

Under current Florida law, data for the year 2014 must be submitted by March 31, 2015. Failure to comply by the deadline could subject you to fines, penalties or even the loss of your agency license.

The information to be submitted is comprehensive. We encourage you to review your procedures and systems and make necessary adjustments now, so that you can capture the required information from each file as you go, beginning in January 2014. You don’t want to wait until 2015 to look at the data call form and realize you have insufficient data for 2014, and have to spend hours of time (and money) to back-track months of closings to gather the required information!

For more details and to view the proposed form specifying the information to be submitted, please visit www.FLTA.org.

Policy Typing

How do I get information about your policy typing services?

How do I get information about your policy typing services?

For North and Central Florida: CFLPolicyTyping@fnf.com

For Jacksonville: FNTGJaxPolicies@fnf.com

For South Florida: SoFLPolicyTyping@fnf.com

Or contact your local agency account manager 

I need a copy of a policy

I need a copy of a policy

Call our Product Support group at 877-947-5483 or send an email to FLCustomerService@fnf.com and they can assist you with finding a copy of a policy.

I need an endorsement to a policy

I need an endorsement to a policy

For North and Central Florida: CFLPolicyTyping@fnf.com

For Jacksonville: FNTGJaxPolicies@fnf.com

For South Florida: SoFLPolicyTyping@fnf.com

I am a homeowner and I need a correction made to my policy

I am a homeowner and I need a correction made to my policy

For North and Central Florida: CFLPolicyTyping@fnf.com

For Jacksonville: FNTGJaxPolicies@fnf.com

For South Florida: SoFLPolicyTyping@fnf.com

Where do I send my final title policy?

Where do I send my final title policy?

You can send your final title policies to FNTGFinalPolicies@fnf.com

Search Fees

I have a question about my search fee invoice or need to cancel an invoice

I have a question about my search fee invoice or need to cancel an invoice

Contact your local title plant (see the contact sheets on the Our People page).

I have a question about my search fee statement

I have a question about my search fee statement

Contact your local title plant (see the contact sheets on the Our People page) or local agency account manager (click on your profile – top right of this page. You must be logged in to see this option).

Where do I send my search fees?

Where do I send my search fees?

Fidelity National Title Group, Attn: Accounting Dept.
3801 PGA Blvd. Suite 605 | Palm Beach Gardens, FL 33410

Title Premium

I have a question about calculating a premium

I have a question about calculating a premium

Contact our Underwriting Department at FLUWDept@fnf.com or
800-669-7450.

Where do I send my title premium and surcharge fees?

Where do I send my title premium and surcharge fees?

Fidelity National Title Group
Attn: Agency Admininstration Processing

2400 Maitland Center Parkway, Suite 110 | Maitland, FL 32751
877-947-5483

You can also send to your local FNTG office or your Agency Account Manager.

I have a question on a premium statement

I have a question on a premium statement

Contact your local agency account manager (click on your profile – top right of this page. You must be logged in to see this option).

Claims

I need to file a claim

I need to file a claim

Visit our UGuide topic on Claims for step by step instructions.

Indemnification Letter Requests

How do I request an indemnification letter?

How do I request an indemnification letter?

If the request is for an indemnification with undertaking, then that means we are being requested to cure the issue, so the request is handled as a new claim. Please submit it to our Claims Department as set forth above. titleclaims@fnf.com.

If the request is for an indemnification without undertaking, please send the request to our state underwriting department. fluwdept@fnf.com.

For Lenders

I am a lender and need a policy issued

I am a lender and need a policy issued

Call our Product Support group at 877-947-5483 or send an email to FLCustomerService@fnf.com and they can assist you.

I am a lender and need a correction made to my policy

I am a lender and need a correction made to my policy

Call our Product Support group at 877-947-5483 or send an email to FLCustomerService@fnf.com and they will take care of any corrections you may need.

I am a lender and need to verify the good standing of an FNTG agent (Chicago Title, Commonwealth Land Title, Fidelity National Title)

I am a lender and need to verify the good standing of an FNTG agent (Chicago Title, Commonwealth Land Title, Fidelity National Title)

Contact the agentTRAX support group at 800-586-0031 or agenttrax@fnf.com for assistance and to learn how you can sign up for our self-service Lender Authorization Module.

I am a lender and need to verify or reprint a Closing Protection Letter (CPL) issued by an FNTG agent (Chicago Title, Commonwealth Land Title, Fidelity National Title)

I am a lender and need to verify or reprint a Closing Protection Letter (CPL) issued by an FNTG agent (Chicago Title, Commonwealth Land Title, Fidelity National Title)

Contact the agentTRAX support group at 800-586-0031 or agenttrax@fnf.com for assistance and to learn how you can sign up for our self-service Lender Authorization Module.

Continuing Education

Are there any upcoming Seminars in my area?

Are there any upcoming Seminars in my area?

You can view our current seminars or download our annual event calendar on the Continuing Education page.

I have a question about Continuing Education credits.

I have a question about Continuing Education credits.

Send an email to WeTeach@fnf.com for any questions you may have about Continuing Education credits.

Licensed Title Agents can log in to their profile with DFS to see their continuing education credits at https://dice.fldfs.com/public/pb_index.aspx

Software & Applications

What is TitleWave?

What is TitleWave?

TitleWave is your online tool to order, track and receive title insurance products, as well as type policies. You can find more information on the TitleWave information page.

How do I sign up for TitleWave?

How do I sign up for TitleWave?

To sign up for a TitleWave account please go to www.titlewave.net and click on the Agent Registration button at the bottom of the screen and complete the online registration form. You can also contact your agency account manager for assistance. (Click on your profile – top right of this page. You must be logged in to see this option).

I’ve changed employers, how do I reassign my TitleWave account?

I’ve changed employers, how do I reassign my TitleWave account?

If you are an existing TitleWave user who has changed employers and would like your account reassigned, your agency account manager can assist you. (Click on your profile – top right of this page. You must be logged in to see this option).

Who can answer my question about using TitleWave?

Who can answer my question about using TitleWave?

You can visit our TitleWave Resources page. For questions related to orders, please contact FLCustomerService@fnf.com or 877-947-5483. For technical support, you can reach our Product Support group at fntgflorida@fnf.com or 877-947-5483.

What is agentTRAX?

What is agentTRAX?

agentTRAX is FNTG’s national software program used by our agents to produce Closing Protection Letters (CPLs), create policy jackets, and review the status of their policy issuance and remittance. You can find more information on the agentTRAX information page.

How do I sign up for agentTRAX?

How do I sign up for agentTRAX?

To sign up for contact your agency account manager for assistance. (Click on your profile – top right of this page. You must be logged in to see this option).

Who can answer my question about using agentTRAX?

Who can answer my question about using agentTRAX?

You can visit our agentTRAX training resource page for tutorials and user manuals. Or you can reach the agentTRAX support group at
800-586-0031 or agenttrax@fnf.com for assistance.